Delivery & Returns
Dispatches are Monday - Friday only, our warehouse does not ship at the weekend.
Tuffa Boots ship internationally, if you can't see the country you are looking for please contact us for a quotation on email@example.com
Please select your delivery option during the checkout process. All customs fees & charges are payable by the customer.
Returns Policy & Courier Information
You have the right to cancel and return your order within 14 days of delivery without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Product(s).
To exercise the right to cancel, please complete the returns form sent with your order and return back to our address following the instructions on the form.
Or download our returns form here: Tuffa Return Form A4
If you would like a Parcel Force postage returns label, please call or click here to purchase. The label will be emailed to you to print off unless you request it to be posted. The £8 cost covers returned goods up to 20 Kg. Exchanged postage is free of charge.
Print off your label and attach to your wrapped parcel, enclose your returns form and pop it into your local post office at your convenience. Obtain a proof of postage receipt. This service is fully tracked.
Goods must be returned with all original labels and packaging.
Alternatively, returns may be made back to us using the courier of your choice at your own expense.
We cannot accept refunds for goods which are made to your specification or are personalised.
For full details please see our terms and conditions page or contact us.
If returning goods from overseas, please ensure you accept all customs charges, this will avoid the item being refused by Tuffa Boots.
Our Couriers ~
We use APC, Parcel Force & Royal Mail for our deliveries within UK & Ireland.
If the property is empty when our courier attempts to deliver, you may request an alternative date when our couriers send you a delivery window by text, email, or card.
Should you request your delivery is left in a secure location, please state this on your order in the notes section or contact our team and they will inform the courier. Please be aware that goods will not be insured if they are left without a signature upon your request.
Failed delivery ~ Our couriers will attempt to deliver your order three times.
Upon the first attempt, a driver will leave a calling card / send a SMS / send an email with details of when the redelivery will take place. If you are unavailable to take delivery on the stated day, it is your responsibility to notify the courier directly. After three attempts, goods will automatically be returned to our warehouse as undelivered.
For Europe we use Parcel Force & their partners, for the rest of the world we use TNT & FedEx. We will email you a commercial invoice for customs clearances and duties.
VAT is deducted from your order, any tax and import duties are the customer's responsibility.
See below for our delivery rates, if you can't see the country you are looking for please contact us for a quotation on firstname.lastname@example.org
|UK Mainland Large Letter: Gloves Only||Royal Mail - 2nd Class Postage, delivery may take up to 7 days||£0.00|
|UK Mainland Small Parcel: Max 1 Kg, not liquids/aerosols||Royal Mail - 2nd Class Postage, delivery may take up to 7 days||£4.50|
|UK Mainland - Small Pack (excl. Highlands & Islands)||APC - Next Working Day - Max 1 Kg||£5.50|
|UK Mainland Standard Delivery (excl.Highlands & Islands)||APC - Next Working Day - 5 Kg Pack/Short Boots (order before 1.30pm)||£5.99|
|UK Mainland Standard Delivery (excl.Highlands & Islands)||Parcel Force - 5 Kg Pack/Short Boots Next working day (order before 1.30pm)||£7.20|
|UK Mainland Standard Delivery (excl.Highlands & Islands)||Orders over £80 - Next working day (order before 1.30pm)||£0.00|
|UK Mainland Delivery By 12:00 (excl.Highlands & Islands)||Parcel Force - Next working day By 12pm (order before 1.30pm)||£10.00|
|UK Mainland Delivery By 10am (excl.Highlands & Islands)||Parcel Force - Next Working day By 10am (order before 1.30pm)||£12.50|
|UK Mainland Saturday Delivery (excl.Highlands & Islands)||APC - Order before 1.30pm on Friday (Delivered Saturday By 5pm)||£9.99|
|UK Mainland Saturday Delivery (excl.Highlands & Islands)||Parcel Force - Order before 1.30pm on Friday (Delivered Saturday By 5pm)||£23.50|
|Highlands & Scottish Islands||Royal Mail - 1 pair Short Boots 2-3 working days (order before 1:30 pm)||£6.00|
|Highlands & Scottish Islands||Parcel Force - Long Boots 2-3 working days (order before 1:30 pm)||£18.50|
|Isle of Wight||Royal Mail - Short Boots 2-3 working days (order before 1:30 pm)||£6.00|
|Isle of Wight||Parcel Force - 2-3 working days (order before 1:30 pm)||£13.00|
|Isle of Man & Isles of Scilly||Royal Mail - Short Boots 2-3 working days (order before 1:30 pm)||£6.00|
|Isle of Man & Isles of Scilly||Parcel Force - 2-3 working days (order before 1:30 pm)||£26.00|
|Northern Ireland||Royal Mail - Short Boots 2 - 3 Working Days||£6.00|
|Northern Ireland||Parcel Force up to 20 kgs||£13.00|
|Channel Islands||Royal Mail - 1 pair Short Boots 2-3 working days (order before 1:30 pm)||£7.00|
|Channel Islands||Parcel Force up to 20 kgs/Long Boots - 2-3 working days (order before 1:30pm)||£15.00|
|Republic of Ireland||Royal Mail - Short Boots 2 - 3 Working Days||£12.50|
|Republic of Ireland||Parcel Force||£15.00|
|Austria, Belgium, Czech Republic, Denmark, France, Hungary, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden & Switzerland||Parcel Force||£20.00|
|Bulgaria & Finland||Parcel Force||£25.00|
|Australia||TNT - Short Boots 6-7 working days||£35.00|
|Australia||TNT - Long Boots 6-7 working days||£52.00|
|New Zealand||Parcel Force/TNT - Short Boots 2-6 working days||£25.00|
|New Zealand||TNT - Long Boots 6-7 working days||£72.00|
|USA||Royal Mail - Gloves up to 6 working days||£9.99|
|USA||FedEx - Short Boots up to 6 working days||£32.00|
|USA||FedEx - Long Boots 2-6 working days||£45.00|
|Canada||FedEx - Short Boots 2-6 working days||£25.00|
|Canada||FedEx - Long Boots 2-6 working days||£45.00|