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Next Working Day Delivery from £4.99

14 Day Hassle Free Return

Free Click & Collect from Our Showrooms

FAQs

You'll find the answers to the most common question asked here, however if you have a more specific question then please submit the contact form below.

Sizing

Sizing information is within the product description if available, scroll down the product page and click on the relevant tab.

If you would like advice or more information on sizing please call our team on tel: 01953 880914

Exchanges

We can exchange your boots for an alternative size, simply contact the office and ask for our Exchange Service, the fee is £8.

Returns

Please complete the Return's Form and return the items to us. Returning of goods bought from our website are at the buyer's expense.

We can arrange for collection by our courier, costs can be confirmed by telephone, alternatively you may use Royal Mail, please ensure you return the item in the original packaging.

We can exchange or refund, all delivery charges are exempt.

Warranty

All products sold on www.tuffaboots.com are under 6 months manufacturer's warranty.

This, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse.

In the unlikely event of a problem with yourTuffa product, you must return them in the first instance to where they were originally purchased for an initial assessment.

The next step will be for the Tuffa Customer ServiceTeam to determine whether these goods should be repaired or replaced..

If returning an item under warranty for inspection, we insist the item must be in a clean state, items sent dirty can not be assessed.

It is very important to include your receipt,where/when purchased and specific details about where our product has not met with your expectations.

Don’t forget to include your full contact details including postal address and a daytime contact telephone number.

Are all of your products in stock?

We hold a vast amount of stock in our warehouses and aim to keep our levels online accurate, we will always get in touch if your item is out of stock and let you know the estimated time the item will be available should the item be on back order.

When will my order be delivered?

For full breakdown please visit our Delivery page.

UK mainland normally within a couple of days if the item is in stock (excludes weekends).

What types of payment do you accept?

You have several ways to pay for your orders.

  • Credit cards: Visa, MasterCard
  • Debit cards
  • PayPal

Stockists with shops

We are often asked whether customers can go somewhere to try on our boots and shoes.

We do have our own showroom on site in Norfolk and visitors can call bewtween 9.30 - 4.00 Monday to Friday.

Here is a list of some Tuffa stockists who have bricks and mortar shops with a decent Tuffa range for trying before you buy.

If your own local tack/saddlery shop doesn't stock Tuffa Boots, chaps and gloves, ask them to!

Beaver Horse Shop, Windmill Farm, Beckwithshaw, Harrogate. HG3 1QL

Calcutt & Sons, Bullington Lane, Sutton Scotney. SO21 3RA

Cash Heath Country Store, Forsbrook, Stoke On Trent. ST11 9DE

Castlemorris Equestrian & Pets, Pencnwc Farm, Castlemorris. SA62 5ER

Celtic Equine, Monksgrange Stud, Rathnure. Enniscorthy. Ireland

Chandlers Farm Equipment, Main Road, Belton. Grantham. NG32 2LX, branches also in Barnack, Holbeach, Horncastle & Spilsby.

College Farm Saddlery, 45 Fitzalan Road, Finchley. N3 3PG

Crossways Service Centre, 99 Yarmouth Road, Ellingham. NR35 2PH

Derby Arms Equestrian, 105 - 125 Ashurst Road, Tadworth. KT20 5PX

Eccelshall Saddlery, The Mill, Stone Road, Eccleshall. ST21 6DJ

E J Wicks, 1 Newbury Street, Lambourn. RG17 8PB

Eileen Douglas Tack Shop, Woods Farm, Easthampstead Road, Wokingham. RG40 3AE

Elms Equestrian, Bough Beech Road, Four Elms. TN8 6NE

Equine Superstore (online), FMG Retail, London Road, Sayers Common. BN6 9HS

Fen Farm Supplies, Mepal Road, Witcham. CB6 2LD

Gatleys, Sandgate Fram Barns, Farm Lane, Storrington. RH20 4AH

GJL Animal Feeds, Clipbush Business Park, Fakenham. NR21 8SX

W & T Gibson, Kingsley Mill, Mill Lane, Frodsham. WA6 8JA

Gibsons Saddlers, Queensberry Road, Newmarket. CB8 9AX

GJL Animal Feeds, Clipbush Business Park, Hawthorne Way, Fakenham. NR21 8SX

Gravenhurst Saddlery, Ion Farm, Lower Gravenhurst. MK45 4HH

GPS Saddlery, West Loudin Equestrian Centre, Galston. KA4 8PB

Hansard Pet Centre, Romsey Road, Awbridge. SO51 0HG

Harley Equestrian, Dairy Farm, Eydon Road, Woodford Halse. NN11 3RG

Highland Industrial Supplies, 36 Seafield Road, Longman Ind. Est, Inverness. IV1 1SG

Hintons Country & Garden, 17 Broad Street, Leominster. HR6 8DB

Horseworld, Willow Beds Farm, Lemesley. NE11 0EW, & Northern Ireland; 147 Abbey Road, Millisle. BT22 2DQ

Ifield Park Equestrian, Bonnetts Lane, Ifield. RH11 0NY

Ingatestone Saddlery, Main Road, Margaretting. CM4 0ES

Jobson's of Alnwick, Tower Showrooms, Alnwick. NE66 1SX

Kings of Suffolk, Grange Barn, Grundisburgh Road, Woodbridge. IP13 6HN

Lloyds Lawn & Leisure, Kingstown Broadway, Carlisle. CA3 0EF

Mangan & Webb Saddlery, Digbeth Street, Stow On The Wold. GL54 1BN

McCash's Country Store, 1 Feus Road, Perth. PH1 2AS

WM Mcivor & Son, Standard Way Industrial Estate, Darlington Road, Northallerton. DL6 2XA

Mill Wheel Tack Shop, Moss End Garden Centre, Warfield. RG42 6EJ

MJR Equine Supplies, 4 Old Mill, Kirkintiloch. G66 1SS

Murphy's Saddlery & Tack Shop, Hewish Pool Farm, Weston Super Mere. BS24 6SG

Naylors Equestrian, Bridge Point, 100 Mellor Street, Rochdale. OL11 5AT

Naylors Equestrian, Botterley Court, Nantwich Road, Wardle. CW6 9GT

Naylors Equestrian, Unit 4 Wyrley Brook Retail Park, Vine Lane, Cannock. WS11 0XF

Online For Equine, Unit 24 Home Fram, Main road, Milford. ST17 0UW

Orchard Equestrian, Westlink Business Park, Unit 18 Ennis /road, Limerick. Ireland

Penfolds, Old Talbot House, Cuckfield, Haywards Heath. RH17 5JX

Porto Polo, Unit 1 Carewell Barn, St Piers Lane, Lingfield. RH7 6PN

Rimell Saddlery, 1 West Street, Shipton On Stour. CV36 4AL

Risley Saddlery, Derby Road, risley. DE72 3SY

Riseholme Feeds, The Oaklands, Costock /road, Wysall. NG12 5QT

Rokers Tack Shop, Fairlands Farm, Holly Lane, Worplesdon. GU3 3PB

Romsey Saddlery, 6 Latimer Street, Romsey. SO51 8DG

R & R Country (Melton), Waltham Road, Thorpe Arnold. LE14 4SD

R & R Country (Selby), Hull Road, Hemingbrough. YO8 6QJ

Sales of Sandon, The Mill, Sandon. SG9 0QQ

Sight & Sound, 4 Thoroughfare, Harleston. IP20 9AX

Sportack Montrose, Damside of Glenskennd, Montrose. DD10 9LG

Stockley Trading, Riverside Industrial Estate, Bridge Road, Little Hampton BN17 5DF

Supapet The Horse Shop, Millfield Barn, Lower Kingswood. KT20 6RT

Sussex Saddlery, Cowfold Road, West Grinstead. RH13 8LP

The Saddlery Shop (online), Trelawne Farm, Chilla, Beaworthy. EX21 5XE

Totally Tack, 47 Vaills Way, Frome. BA11 3BA

Treehouse Sporting Colours, The Treehouse, New Farm, Rushock. WR9 0NR

T R I Equestrian, The Curragh, County Kildare. Ireland

Vale Gardens, Birmingham road, Badsey. WR11 7TW

Wadswick Country Store, Manor Farm, Corsham. SN13 8JB

Wharfedale Equestrian, 1C Oxford Street, Guisley. LS20 9AX

White Rose Saddlery, Widger Mews, Norton. YO17 9QG

Windmill Feeds & Saddlery, Unit 1, Bell Lane, Uckfield. TN22 1QL

Woodland Enterprises, Unit 4 Northfield Farm Industrial Estate, Wantage Road, Great Shefford. RG17 7DQ

Wroxham Saddlery, Church Road, Hoveton. NR12 8UG

Is it possible to buy a gift for someone?

You can send someone a gift by entering their name and address as the Delivery Address and your own as the Billing Address.

If I buy a gift for Christmas, what is the latest returns date if I need to exchange/refund?

We will take Christmas returns up to 14th January, 2019.

Need Assistance? Call us on 01953 880 914

We’re open 9.00am - 5.00pm, Monday - Friday

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Contact Us

Phone: 01953 880 914

Email: sales@tuffaboots.com

Head Office & Returns

Barton House, Dereham Road, Ovington, Thetford, Norfolk, IP25 6SB, UK

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Registered Company in England & Wales No. 08531814. Registered office: 117 Charterhouse Street, London, EC1M 6AA. VAT No: GB 165 4840 92

 

This website has been supported by the New Anglia Business Growth Programme, which is part-funded by the European Regional Development Fund.

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